There’s no one at the other end of the phone line to hear her out and a protection plan from the store seems to be useless.
I heard from a frustrated consumer who thinks there’s a strange smell coming from her new electric Frigidaire range and she’s so distraught she won’t turn it on. I heard from someone who did buy induction but didn’t know about a state rebate program so missed out on $500. I heard from readers who were upset that I didn’t buy an induction stove (I explained in the original story that I test recipes, most households do not have induction, which cooks considerably faster, and I need to offer accurate cooking times for the general public). My story on saying goodbye to my 25-year-old 6-burner Viking gas range after many years of costly repairs struck an orchestra of chords. It doesn’t leave anyone feeling good when they splurge on a big ticket item and wonder if what they’ve purchased is just a big lemon. Blame it on the pandemic, supply chain issues, employment problems. What I’m hearing from Globe readers who recently bought a stove is this: Warranties are sometimes not worth the paper they’re printed on, and if something’s not quite right, you may have to live with what you bought, or wait an eternity for service. If I started a customer service hotline for stoves, I’d need to hire dozens (hundreds?) of very sympathetic voices to go over problems, troubleshoot, and help consumers make the right choice.
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